Dear David Abney, CEO of UPS. Something just aint right with UPS Sweden

Dear David Abney, CEO of UPS,

My name is Stefan Lindblad. I am a customer who always have problems with packages delivered to my door, with UPS chauffeurs/service. And today problem even to get Customer Service in Sweden, on the phone, to just redirect the package sent from the USA, to be delivered to one of UPS Access Points in my area. Currently the package is in Kentucky, US. probably heading to Frankfurt, before it arrives in a few days in Stockholm, Sweden.

In short, after humongous problems in July to get packages with books from Createspace/Amazon, delivered to my doorstep, it took weeks and ridiculous hassle, I felt I should now use the new access points UPS Sweden in Stockholm had fixed.

I called up, but the agent at the Customer Service said it was impossible for him, to redirect the package, to be delivered to the UPS access point. Now, that is very strange. It would be easier for UPS in my particular area, with dumb entrance doors being locked. And also easier for me, to simply go to the access point and get my package.

Here a pic and a few years old blog of mine. One of those moments with UPS. (Click pimage)

But, as I got annoyed, have in mind I had HUGE problems with getting my package delivered in July this year, the agent asked me not to swear. Okay, that’s fair, but honestly, I just asked the guy like this: “Hi, my name is Stefan Lindblad, and I have a package from the States sent to me. I have my tracking code, and just like you to help me redirect the package to one of your new access points (a small grocery shop)”. The agent instantly told me that was impossible. I would have to register an account at UPS. I think it’s called “My Choice/UPS”. And change the delivery address myself on your website.

Okay, but why even have a customer service then. That´s my first question.

He then went on (irritated, fair enough, as I was pissed to be fully honest), informing me that, first, the package had to be delivered to my doorstep before he could make any address changes, in the case the chauffeur failed to delivered. I would get my usual SMS or note in the mail box, asking me to call UPS Customer Service to make a redirect, changing the delivery address – to your access points. BUT ONLY AFTER talking with the Chauffeur!? Or did he say that was not possible either???

I am amazed to say the least.

I was annoyed when I called, because the July hellish UPS delivery situation just flashed in front of my eyes. It took several weeks to get my package delivered, basically. With chauffeurs not even coming to the entrance door, where I had put up three (3) signs with my phone number, placed a thing so the entrance door was open even. But, no, he just didn’t like to go to the door. And drove away. And made a report he couldn’t deliver. All while I was working from home. 10 meters from the street. I say it again, 10 meters from the street. Door open. Notes on the entrance door. Even after talking with Customer Service, it failed time and time again. After many fails, they changed chauffeur, and made my packages high-priority.

I honestly don’t get it. What in heaven is the problem here.

I am small business owner, just me self-employed illustrator and graphic designer. I just like to get my packaged delivered. Making it easy for both UPS and myself, to deliver my package from Amazon. But, no, that’s not possible.

Why having a Customer Service, when they can’t give proper service.

Ps. It wont matter this time, even if the chauffeur succeeds to deliver to my door this time. There has been too many hassles, and most probably will continue to be. Simply, because the landlord in my rather posh area, don’t have door buzz codes that work properly.

 

Thanks for listening!

Best regards

Stefan Lindblad

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